Store Policies & Information

Welcome to Mead's Supply & Equipment Outfitters

Your trusted online shop for outdoor equipment and survival tools. We provide everything you need to survive, thrive, and get out alive, including a comprehensive selection of hunting, hiking, and outdoor exercise equipment, all at competitive prices with expert knowledge.

Contact Information

  • Business Name: Mead's Supply & Equipment Outfitters Limited
  • Website: www.meadequipment.store
  • Email: meadsupplyandequipment@gmail.com
  • Phone: +64 21 143 9475
  • Physical Address: 1c A'Court Street, Sanson, Manawatu-Wanganui 4817, New Zealand
  • VAT Number: 146-615-392
  • Trade Number: NZBN 9429053074249
  • Store Owner: Richard Mead

Returns & Refund Policy

30-Day Returns

Changed your mind? We offer 30-day returns on all products. Simply return items in their original, unused condition and choose from a refund, exchange for a different size, or store credit.

How to Return an Item

  • Timeframe: Initiate your return within 30 days of delivery
  • Condition: Items must be unused and in original condition
  • Get Started: Email us at meadsupplyandequipment@gmail.com with photos of the item
  • Your Options: Choose a refund, exchange for a different size, or store credit
  • Return Shipping: Customer covers return shipping costs
  • Return Address: 1c A'Court Street, Sanson, New Zealand 4817
  • Important: Please contact us before sending items back - returns without prior approval cannot be accepted

Shoes & Clothing - Sizing Issues

If shoes or clothing don't fit, you can choose a refund, exchange for a better size, or store credit. Items must be unworn with original tags attached. Just send us photos to get started.

Damaged or Incorrect Orders

We stand behind the quality of our products. If something arrives damaged, incorrect, or doesn't meet your expectations due to our error, we'll make it right with a full refund or replacement:

  • Damaged products: Report within 30 days with photo or video evidence
  • Missing or incorrect items: Contact us with photos of what you received
  • Significant shipping delays: No tracking update after 45 days (US orders), 60 days (international orders), or 110 days (Brazil orders)
  • Delivery failures: Package shows delivered but you didn't receive it (requires non-delivery certification from postal service)

Refund Processing: Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are processed within 10 business days to your original payment method.

Non-returnable Items: Sale items, gift cards, perishable goods, custom/personalized items, personal care products, and hazardous materials cannot be returned.

Important: All refund requests must be made within 90 days of payment. Contact us at meadsupplyandequipment@gmail.com or +64 21 143 9475.

Shipping Information

Our Fulfillment Model

We operate a hybrid fulfillment model combining dropshipped items with local New Zealand stock. Items labeled with a New Zealand stock badge are held locally in New Zealand and offer faster delivery times to customers in New Zealand and Australia. All other products are dropshipped from our trusted international suppliers through Zendrop, with warehouses located in the US, China, and Europe.

Processing & Delivery Times

  • Order Processing: Orders are processed within 2-3 business days
  • Delivery Times: Typically 8-18 business days depending on your location
  • Tracking: You'll receive tracking information via email once your order ships

New Zealand Stock: If a product has a New Zealand stock badge, it ships from our local New Zealand warehouse and will have faster delivery times for customers in New Zealand and Australia.

What You'll Receive After Ordering

After your order is processed, we'll send you:

  • Information about where your item is shipping from
  • Expected delivery timeframe
  • Tracking details
  • Direct contact email for any questions

Where We Ship

We ship to countries where we have established markets. If you're unsure whether we ship to your location, check the country selector at checkout, or simply see if you have your local currency available to select - if you do, we ship to you.

We currently ship to the following countries:

  • Americas: Canada, United States
  • Asia-Pacific: Australia, Hong Kong SAR, Japan, New Zealand
  • Europe: Austria, Germany, Italy, Netherlands, United Kingdom
  • Nordic Countries: Denmark, Finland, Iceland, Norway, Sweden

Out of Stock or Delivery Issues

If items become unavailable or we cannot deliver to your address, we'll contact you immediately to discuss your options: an alternative product, store credit, or a full refund.

Customer Service

We aim to provide exceptional service and ensure all customers have a great experience with us. Your satisfaction is our priority.

  • General Inquiries: meadsupplyandequipment@gmail.com
  • Returns & Exchanges: meadsupplyandequipment@gmail.com
  • Phone Support: +64 21 143 9475

Response Time: We aim to respond to all inquiries within 24-48 hours during business days.

Privacy & Data Protection

Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws, including GDPR for EU customers. This includes contact details, payment information, and transaction history necessary to provide our services effectively. We never sell your personal information to third parties.

Terms of Service

By using our services, you agree to our Terms of Service. Key points include:

  • You must be of legal age to make purchases in your jurisdiction
  • All product information is accurate but subject to change
  • We reserve the right to accept or decline orders
  • Purchases are for personal/household use only
  • We work with third-party fulfillment partners (Zendrop) to process and ship orders

About Our Business Model

We're a New Zealand-based outdoor gear retailer founded in Manawatu in 2025, operating a hybrid fulfillment model that combines dropshipped items with local New Zealand stock.

Items labeled with a New Zealand stock badge have stock held locally in our New Zealand warehouse and offer faster delivery times to customers in New Zealand and Australia. These items will be processed next day and you should have your item within 7 business days subject to our delivery partner DHL.

We also partner with trusted international suppliers through Zendrop to dropship a wider selection of quality outdoor equipment at competitive prices, with products shipping from warehouses in the US, China, and Europe to our established markets worldwide.

Questions?

Contact us at meadsupplyandequipment@gmail.com or +64 21 143 9475

Last updated: November 2025