Frequently Asked Questions
Shipping & Delivery
How long will my order take to arrive?
Most orders are processed within 2-3 business days. Delivery times vary by location: typically 10-20 business days for New Zealand and international destinations. We work with trusted suppliers through Zendrop to bring you quality outdoor gear at competitive prices.
Where do products ship from?
Our products ship directly from our supplier partners through Zendrop, primarily from warehouses in the US, China, and Europe. This allows us to offer a wider selection of outdoor gear at better prices while maintaining quality standards.
Do you provide tracking information?
Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery every step of the way.
What if my order is delayed?
If there's no tracking update after 45 days (US orders), 60 days (international orders), or 110 days (Brazil orders), contact us immediately and we'll arrange a refund or resend your order.
Returns, Refunds & Replacements
What is your return policy?
We do not accept returns on orders. However, we stand behind the quality of our products and offer full refunds or replacements when we're at fault.
When can I get a refund or replacement?
You're eligible for a full refund or replacement in the following situations:
- Damaged products - If your item arrives damaged, contact us within 30 days with photo or video evidence
- Missing or incorrect items - If you received the wrong item or items are missing from your order, contact us with evidence
- Significant delays - If there's no tracking update after 45 days (US), 60 days (international), or 110 days (Brazil)
- Delivery failures - If tracking shows delivered but you didn't receive your package (requires non-delivery certification from your postal service)
How do I request a refund or replacement?
Contact us immediately with your order number and required evidence (photos/videos for damaged or incorrect items). All refund requests must be made within 90 days of payment.
What if I just changed my mind about my order?
Unfortunately, we cannot accept returns for change of mind, sizing issues, or personal preference. Please review product descriptions, sizing charts, and specifications carefully before ordering.
EU/UK Customer Returns Policy
Important: For customers in the European Union and United Kingdom, the following mandatory return policy applies:
Return Period
We have a 14-day return policy from the date you receive your item, as required by EU/UK consumer protection laws.
Eligibility
Items must be in the same condition as received - unworn, unused, with tags, and in original packaging. Receipt or proof of purchase required.
Return Process
- Contact us at meadsupplyandequipment@gmail.com or call +64 21 143 9475 to request a return
- We'll provide return shipping instructions if approved
- Returns due to change of mind will incur a 15% restocking fee
- Send items to: 1c A'Court Street, Sanson, New Zealand 4817
- Items sent without prior approval will not be accepted
About Our Business
How does your business model work?
We partner with trusted outdoor gear suppliers through Zendrop to bring you quality products without the overhead of traditional retail stores. This means better prices for you and access to a wider selection of specialized outdoor equipment for camping, hiking, hunting, and survival.
Are you based in New Zealand?
Yes! We're founded and operated in Manawatu, New Zealand. While our products currently ship from international supplier partners through Zendrop, we're a local New Zealand business dedicated to serving outdoor enthusiasts.
We are also working on bespoke products that will be manufactured in New Zealand and shipped independently through our shipping partner DHL. We aim to increase our local inventory holdings and will soon operate a hybrid model combining local and international fulfillment.
What is Zendrop?
Zendrop is our trusted fulfillment partner that connects us with quality suppliers and handles order processing and shipping. This partnership allows us to offer you competitive prices and a wide product selection.
Product Information
Are product descriptions accurate?
Yes, we work to ensure all product descriptions, specifications, and images accurately represent the items you'll receive. If you have questions about a specific product, please contact us before ordering.
Do products come with warranties?
Warranty coverage varies by product and manufacturer. Check individual product pages for warranty information, or contact us for specific warranty details.
Contact & Support
How can I contact you?
You can reach us through multiple channels:
- Email: meadsupplyandequipment@gmail.com
- Phone: +64 21 143 9475
- Mail: 1c A'Court Street, Sanson, New Zealand 4817
We aim to respond to all inquiries within 24-48 hours during business days.
What if I have an issue with my order?
Contact us immediately with your order number and details of the issue. When we're at fault, we'll work quickly to provide a refund or replacement. Customer satisfaction is our priority.
What information do I need when contacting support?
Please have your order number ready, and for damaged or incorrect items, include clear photos or videos showing the issue. This helps us resolve your issue faster.