Frequently Asked Questions

Shipping & Delivery

How long will my order take to arrive?

Most orders are processed within 2-3 business days. Delivery times vary based on your location and stock availability:

• New Zealand Stock Items: Next-day processing, delivery within 7 business days via Post Haste courier
• Australia: 7-10 business days via DHL
• International Orders: Typically 8-18 business days depending on your location

Where do products ship from?

We operate a hybrid fulfillment model combining local New Zealand stock with international suppliers to provide you with the best selection and competitive pricing.

Items labeled with a New Zealand stock badge are held locally in our New Zealand warehouse and offer faster delivery times to customers in New Zealand and Australia. All other products are fulfilled by our trusted international suppliers, with warehouses located in the United States, China, and Europe.

Which countries do you ship to?

We ship to countries where we have established markets. You can check if we ship to your location by looking for your local currency in the country selector at checkout.

We currently ship to:

• Americas: Canada, United States
• Asia-Pacific: Australia, Hong Kong SAR, Japan, New Zealand
• Europe: Austria, Germany, Italy, Netherlands, United Kingdom
• Nordic Countries: Denmark, Finland, Iceland, Norway, Sweden

Do you provide tracking information?

Yes! Once your order ships, you'll receive tracking information via email along with details about where your item is shipping from, expected delivery timeframe, and direct contact information for any questions.

What if my order is delayed?

If your order experiences significant shipping delays with no tracking update after 35 days (both US and international orders), contact us immediately and we'll arrange a refund or resend your order.

Are there any surprise fees at delivery?

No. The price you see at checkout is what you pay. For international customers (excluding USA), all prices include GST/VAT, duties, and delivery costs. USA customers will see applicable state sales tax added at checkout. No customs charges, import duties, or delivery fees will be added after purchase.

Returns, Refunds & Replacements

What is your return policy?

We offer 30-day returns on all products. Simply return items in their original, unused condition and choose from a refund, exchange for a different size, or store credit.

How do I return an item?

To initiate a return within 30 days of delivery:

• Email us at meadsupplyandequipment@gmail.com with photos of the item
• Items must be unused and in original condition with tags attached
• Choose your preferred option: refund, exchange for a different size, or store credit
• Return address: 1c A'Court Street, Sanson, New Zealand 4817

Important: Please contact us before sending items back - returns without prior approval cannot be accepted.

Are there any fees for returns?

Change of Mind Returns:

• 10% restocking fee applies
• Customer pays return shipping costs
• Items must be unworn/unused with original tags and packaging

Our Fault? We'll Make It Right - No Fees:

If something arrives damaged, defective, incorrect, or doesn't meet your expectations due to our error, we cover all return shipping costs with no restocking fee. Full refund or replacement provided.

What about shoes and clothing that don't fit?

If shoes or clothing don't fit, you can choose a refund, exchange for a better size, or store credit. Items must be unworn with original tags attached. Just send us photos to get started.

When can I get a refund or replacement for damaged or incorrect orders?

We stand behind the quality of our products. If something arrives damaged, incorrect, or doesn't meet your expectations due to our error, we'll make it right with a full refund or replacement:

• Damaged products: Report within 30 days with photo or video evidence
• Missing or incorrect items: Contact us with photos of what you received
• Defective or faulty products: Contact us with details of the issue
• Items that don't match the description: Contact us with photos
• Significant shipping delays: No tracking update after 35 days for both US and international orders
• Delivery failures: Package shows delivered but you didn't receive it (requires non-delivery certification from postal service)

How long do I have to request a refund?

All refund requests must be made within 70 days of payment. Contact us at meadsupplyandequipment@gmail.com or +64 21 143 9475.

How are refunds processed?

Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are processed within 10 business days to your original payment method.

What items cannot be returned?

Sale items, gift cards, perishable goods, custom/personalized items, personal care products, and hazardous materials cannot be returned.

Product Information

Are product descriptions accurate?

Yes, we work to ensure all product descriptions, specifications, and images accurately represent the items you'll receive. If you have questions about a specific product, please contact us before ordering.

Do products come with warranties?

Warranty coverage varies by product and manufacturer. Check individual product pages for warranty information, or contact us for specific warranty details.

How do I know what size to order?

Most of our clothing and footwear products include detailed size charts on the product page. If you're unsure about sizing, contact us before ordering and we'll help you choose the right size.

About Our Business

Are you based in New Zealand?

Yes! We're founded and operated in Manawatu, New Zealand. We combine local New Zealand stock with international partnerships to serve outdoor enthusiasts worldwide.

How does your fulfillment model work?

We operate a hybrid model combining local New Zealand stock with international suppliers. Items with a New Zealand stock badge ship from our local warehouse for faster delivery to NZ and Australian customers. Other products are fulfilled by our trusted international suppliers to offer you competitive prices and a wide product selection.

What if items are out of stock or there are delivery issues?

If items become unavailable or we cannot deliver to your address, we'll contact you immediately to discuss your options: an alternative product, store credit, or a full refund.

Contact & Support

How can I contact you?

You can reach us through multiple channels:

• Email: meadsupplyandequipment@gmail.com
• Phone: +64 21 143 9475
• Mail: 1c A'Court Street, Sanson, New Zealand 4817

We aim to respond to all inquiries within 24 hours on business days.

What if I have an issue with my order?

Contact us immediately with your order number and details of the issue. When we're at fault, we'll work quickly to provide a refund or replacement. Customer satisfaction is our priority.

What information do I need when contacting support?

Please have your order number ready, and for damaged or incorrect items, include clear photos or videos showing the issue. This helps us resolve your issue faster.

Last updated: January 2026