Frequently Asked Questions
Shipping & Delivery
How long will my order take to arrive?
Most orders are processed within 2-3 business days. Delivery times typically range from 8-18 business days from processing depending on your location.
New Zealand Stock Items: Products with a New Zealand stock badge will be processed next day and you should have your item within 7 business days via our delivery partner DHL. These items offer faster delivery to customers in New Zealand and Australia.
Where do products ship from?
We operate a hybrid fulfillment model. Items labeled with a New Zealand stock badge are held locally in our New Zealand warehouse. All other products are dropshipped from our trusted international suppliers through Zendrop, with warehouses in the US, China, and Europe.
Which countries do you ship to?
We ship to countries where we have established markets. You can check if we ship to your location by looking for your local currency in the country selector at checkout.
We currently ship to:
- Americas: Canada, United States
- Asia-Pacific: Australia, Hong Kong SAR, Japan, New Zealand
- Europe: Austria, Germany, Italy, Netherlands, United Kingdom
- Nordic Countries: Denmark, Finland, Iceland, Norway, Sweden
Do you provide tracking information?
Yes! Once your order ships, you'll receive tracking information via email along with details about where your item is shipping from, expected delivery timeframe, and direct contact information for any questions.
What if my order is delayed?
If there's no tracking update after 45 days (US orders), 60 days (international orders), or 110 days (Brazil orders), contact us immediately and we'll arrange a refund or resend your order.
Returns, Refunds & Replacements
What is your return policy?
We offer 30-day returns on all products. Simply return items in their original, unused condition and choose from a refund, exchange for a different size, or store credit.
How do I return an item?
To initiate a return within 30 days of delivery:
- Email us at meadsupplyandequipment@gmail.com with photos of the item
- Items must be unused and in original condition
- Choose your preferred option: refund, exchange for a different size, or store credit
- Customer covers return shipping costs
- Return address: 1c A'Court Street, Sanson, New Zealand 4817
- Please contact us before sending items back - returns without prior approval cannot be accepted
What about shoes and clothing that don't fit?
If shoes or clothing don't fit, you can choose a refund, exchange for a better size, or store credit. Items must be unworn with original tags attached. Just send us photos to get started.
When can I get a refund or replacement for damaged or incorrect orders?
We stand behind the quality of our products. If something arrives damaged, incorrect, or doesn't meet your expectations due to our error, we'll make it right with a full refund or replacement:
- Damaged products: Report within 30 days with photo or video evidence
- Missing or incorrect items: Contact us with photos of what you received
- Significant shipping delays: No tracking update after 45 days (US orders), 60 days (international orders), or 110 days (Brazil orders)
- Delivery failures: Package shows delivered but you didn't receive it (requires non-delivery certification from postal service)
How long do I have to request a refund?
All refund requests must be made within 90 days of payment. Contact us at meadsupplyandequipment@gmail.com or +64 21 143 9475.
How are refunds processed?
Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are processed within 10 business days to your original payment method.
What items cannot be returned?
Sale items, gift cards, perishable goods, custom/personalized items, personal care products, and hazardous materials cannot be returned.
About Our Business
How does your business model work?
We're a New Zealand-based outdoor gear retailer operating a hybrid fulfillment model that combines dropshipped items with local New Zealand stock.
Items labeled with a New Zealand stock badge are held locally in our New Zealand warehouse and offer faster delivery times to customers in New Zealand and Australia. These items will be processed next day and you should have your item within 7 business days subject to our delivery partner DHL.
We also partner with trusted international suppliers through Zendrop to dropship a wider selection of quality outdoor equipment at competitive prices, with products shipping from warehouses in the US, China, and Europe to our established markets worldwide.
Are you based in New Zealand?
Yes! We're founded and operated in Manawatu, New Zealand. We're building a hybrid model that combines local New Zealand stock with international partnerships to serve outdoor enthusiasts worldwide.
What is Zendrop?
Zendrop is our trusted fulfillment partner that connects us with quality suppliers and handles order processing and shipping for our dropshipped items. This partnership allows us to offer you competitive prices and a wide product selection.
What if items are out of stock or there are delivery issues?
If items become unavailable or we cannot deliver to your address, we'll contact you immediately to discuss your options: an alternative product, store credit, or a full refund.
Product Information
Are product descriptions accurate?
Yes, we work to ensure all product descriptions, specifications, and images accurately represent the items you'll receive. If you have questions about a specific product, please contact us before ordering.
Do products come with warranties?
Warranty coverage varies by product and manufacturer. Check individual product pages for warranty information, or contact us for specific warranty details.
Contact & Support
How can I contact you?
You can reach us through multiple channels:
- Email: meadsupplyandequipment@gmail.com
- Phone: +64 21 143 9475
- Mail: 1c A'Court Street, Sanson, New Zealand 4817
We aim to respond to all inquiries within 24-48 hours during business days.
What if I have an issue with my order?
Contact us immediately with your order number and details of the issue. When we're at fault, we'll work quickly to provide a refund or replacement. Customer satisfaction is our priority.
What information do I need when contacting support?
Please have your order number ready, and for damaged or incorrect items, include clear photos or videos showing the issue. This helps us resolve your issue faster.
Last updated: November 2025